Privacy Policy
Facilities Support Cleaning ("we", "us", or "our") is committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.
Who We Are
Facilities Support Cleaning is a cleaning company based in Manchester, providing commercial and domestic cleaning services throughout Manchester and the surrounding areas. If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Facilities Support Cleaning
Information We Collect
We may collect and process the following personal information:
- Name
- Email address
- Phone number
- Property address
- Business name (where applicable)
- Website usage information
When you visit our website, we may also automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited
- Date and time of visit
- Referring website
How We Use Your Information
We use your information to:
- Respond to enquiries and quote requests
- Provide our cleaning services
- Manage appointments and bookings
- Improve our website and customer experience
- Comply with legal obligations
- Prevent fraud and protect our business
Legal Basis for Processing Data
Under UK GDPR, we rely on the following legal bases:
Consent
Where you voluntarily submit information through contact forms or subscribe to communications.
Contractual Necessity
To provide cleaning services you have requested and fulfil our obligations to you.
Legitimate Interests
To operate and improve our business, website, and the services we provide.
Legal Obligations
To comply with applicable laws and regulations where required by law.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.
Cookies may be used for:
- Website functionality
- Analytics and performance monitoring
- Marketing and advertising purposes
Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information with trusted third parties where necessary, including:
- Website hosting providers
- Email service providers
- Payment processors
- IT support providers
- Legal or regulatory authorities where required by law
Data Retention
We will only retain personal information for as long as necessary to:
- Provide our services
- Fulfil legal obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, it will be securely deleted or anonymised.
Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.
Your Rights
Under UK data protection laws, you have the following rights regarding your personal information:
📁 Access Your Data
Request a copy of the personal information we hold about you.
✏️ Correct Your Data
Request correction of inaccurate or incomplete information we hold.
🗑️ Delete Your Data
Request the deletion of your personal information in certain circumstances.
⏸️ Restrict Processing
Request that we limit how we use your personal information.
🚫 Object to Processing
Object to certain types of data processing we carry out.
📤 Data Portability
Request a copy of your data in a portable format where applicable.
To exercise any of these rights, please contact us using the details provided above.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage users to review their privacy policies before providing personal information.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or website functionality. Any updates will be published on this page with a revised "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact:
Facilities Support Cleaning
Ready to Book Professional Cleaning Services in Manchester?
Whether you need regular cleaning, a one-off deep clean, or specialist services — Facilities Support Cleaning is here to help. Get a free, no-obligation quote today.