Terms & Conditions
- 1About Us
- 2Services
- 3Quotations
- 4Bookings & Appointments
- 5Access to Property
- 6Client Responsibilities
- 7Payments
- 8Cancellations & Rescheduling
- 9Satisfaction & Complaints
- 10Liability
- 11Health & Safety
- 12Intellectual Property
- 13Website Use
- 14Privacy
- 15Force Majeure
- 16Changes to These Terms
- 17Governing Law
- 18Contact Information
Questions about these terms?
Contact Us →Welcome to the Facilities Support Cleaning website. By accessing our website or using our services, you agree to comply with and be bound by these Terms & Conditions.
If you do not agree with any part of these terms, please do not use our website or services.
About Us
Facilities Support Cleaning provides commercial and domestic cleaning services throughout Manchester and surrounding areas. For any enquiries regarding these Terms & Conditions, please contact:
Facilities Support Cleaning
Services
We provide a range of cleaning services, including but not limited to:
Quotations
All quotations provided by Facilities Support Cleaning are free and without obligation. Quotations are based on the information provided by the client at the time of enquiry.
If the condition, size, or scope of work differs from the information supplied, we reserve the right to amend the quotation accordingly.
Bookings & Appointments
✅ Confirmed Bookings
A booking is considered confirmed once accepted by both parties.
📋 Client Information
Clients must provide accurate information regarding property, cleaning requirements, and access arrangements before the scheduled service.
🔄 Our Right to Decline
We reserve the right to decline or cancel bookings where necessary.
Access to Property
Clients are responsible for ensuring our cleaning team has safe and timely access to the property at the agreed appointment time.
Facilities Support Cleaning will not be responsible for delays caused by restricted or denied access.
Client Responsibilities
Clients agree to:
- Provide accurate information regarding the cleaning requirements
- Ensure utilities such as electricity and water are available during the service
- Secure any valuable, fragile, or sentimental items before cleaning begins
- Inform us of any special instructions or hazards before the appointment
Payments
Payment terms will be agreed upon prior to the commencement of services. We accept payment via approved methods communicated at the time of booking.
📅 Payment Due
Unless otherwise agreed, payment is due upon completion of the service.
⚠️ Late Payments
Late payments may incur additional charges and may result in suspension of future services.
Cancellations & Rescheduling
Clients may cancel or reschedule appointments by providing reasonable notice.
We understand that circumstances can change and will always aim to accommodate rescheduling requests where possible.
Satisfaction & Complaints
Customer satisfaction is important to us. If you are dissatisfied with any aspect of our service, please notify us within 24 hours of the service being completed.
Liability
While every effort is made to provide services to a high standard, Facilities Support Cleaning shall not be liable for:
- Pre-existing damage to property or furnishings
- Wear and tear resulting from normal use
- Damage caused by faulty fixtures, fittings, or equipment
- Losses arising from circumstances beyond our reasonable control
Health & Safety
Facilities Support Cleaning reserves the right to refuse or discontinue services where:
- Conditions are deemed unsafe
- There is a risk to staff health or wellbeing
- Access to the property is unsafe or restricted without prior notification
Intellectual Property
All content on this website, including text, graphics, logos, images, and design elements, is the property of Facilities Support Cleaning unless otherwise stated.
Website Use
By using this website, you agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorised access to systems or data
- Disrupt the operation of the website
- Upload or transmit harmful or unlawful content
Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, store, and process personal information.
Please review our Privacy Policy for further details.
Force Majeure
Facilities Support Cleaning shall not be liable for any delay or failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to:
- Severe weather conditions
- Natural disasters
- Government restrictions
- Industrial disputes
- Utility failures
- Public emergencies
Changes to These Terms
We reserve the right to amend these Terms & Conditions at any time.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Information
For any questions regarding these Terms & Conditions, please contact:
Facilities Support Cleaning
Ready to Book Professional Cleaning Services in Manchester?
Whether you need regular cleaning, a one-off deep clean, or specialist services — Facilities Support Cleaning is here to help. Get a free, no-obligation quote today.